Shipping policy
HIDDEN PROTEIN — SHIPPING POLICY
Last updated: May 2026
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NO PHYSICAL SHIPPING
Hidden Protein sells exclusively digital products. We do not ship physical goods of any kind. There are no shipping fees, no handling charges, and no delivery wait times associated with any purchase made on this website.
All orders are fulfilled electronically.
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HOW YOUR ORDER IS DELIVERED
Immediately after your payment is confirmed, you will receive an email at the address provided during checkout. That email will contain a secure download link for each product you purchased.
Your files are available as PDF documents, formatted for both screen reading and printing. You can access them on any device — phone, tablet, laptop, or desktop — at any time.
There is no account to create and no app to download. Your files are yours permanently.
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DELIVERY TIMEFRAME
Digital orders are delivered within minutes of purchase in most cases. Delivery is automatic and does not require any action on our part.
If you have not received your download email within 15 minutes of purchase, please take the following steps before contacting us:
1. Check your spam or junk mail folder. Automated order emails are occasionally filtered.
2. Search your inbox for an email from Hidden Protein or hiddenprotein.co.
3. Confirm that the email address entered at checkout was correct.
If you have completed the above steps and still cannot locate your files, contact us at hello@hiddenprotein.co with your order number and we will resend your download link promptly.
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INTERNATIONAL CUSTOMERS
Because all of our products are digital, we deliver worldwide with no additional fees or restrictions. There are no customs charges, import duties, or international shipping costs associated with any order.
All products are written in English.
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LOST OR EXPIRED DOWNLOAD LINKS
Download links generated at the time of purchase may expire after a period of time. If your link has expired or you can no longer access your files, contact us at hello@hiddenprotein.co with your order number and we will issue a fresh download link at no charge.
We do not consider an expired link grounds for a refund. We will always resend your files.
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CONTACT
For any questions about your order or delivery, contact us at:
Email: hiddenprotein@gmail.com
Website: hiddenprotein.com
Response time: within 2 business days